Our terms and conditions comply with UK legislation and are designed to ensure that our customers can shop easily and with confidence with vaewolf.com
These terms and conditions only apply to all sales placed either online, by telephone or in writing, unless otherwise stated.
All prices are in £ sterling. Any exceptions will be clearly marked on the website where relevant. Prices may be subject to change without notice, but we will only alter the price after we have confirmed your order, if is to your benefit.
Deposits placed for any order are non-refundable.
Whilst this website is designed with UK customers in mind, we welcome enquiries from customers in other countries. Prices include UK Sales Tax (VAT), currently at 20%, which may not be payable by foreign customers; however, additional delivery charges will usually apply. Please telephone and we will do our best to assist.
You may pay by any major credit card or debit card or PayPal.
Each product is printed to order, so unless there is a fault with the item we don’t accept returns.
Items shown on this website may not always be in stock. If any of your chosen items is not in stock, you will be advised of our best estimate of availability and delivery date at the time you place your order. Please note that an indication of such dates is an estimate only, may be subject to change without notice, and does not constitute a contractual obligation by vaewolf.com to supply goods by a certain date. However, if availability is unduly delayed, we will use our best endeavours to keep you informed.
Product images and descriptions
Please note that the colour of images shown on this website may be affected by the technology used to access it. Whilst we do our best to faithfully reproduce colours, some variation may occur.
Product descriptions are taken from our suppliers and are, to the best of our knowledge, as accurate as possible. We occasionally check with suppliers to make sure our descriptions are accurate, but cannot guarantee that all product descriptions are accurate at all times. If you are in doubt, or have any questions about product descriptions, we advise you to contact our support team to check the information is accurate before purchasing a product or listing it for sale on your own site.
Accepting orders and security
When you place an order, either online, by telephone or in writing, we will treat it as an offer to buy. If we accept your order, we will send you a confirmation email with your order number, at which point we make a legal contract with you. However, we will be entitled to refuse to accept your order if we feel it necessary, in which case we will email you as soon as we can to let you know.
All order details are confirmed by you when your order is placed, including the billing address, shipping address, garment, print file and print position. When you receive your email confirmation, you will have an opportunity to check these details are correct to make any amendments before the order goes into production. You must contact us within 12 hours of placing your order to make any changes, after this period no changes can be made. Vaewolf.com cannot replace or refund any orders that are incorrect if they have been printed according to the details you confirmed when the order was placed.
In deciding whether to accept your order we may use the information you have given to us, or we already hold about you, or which we receive from any enquiry we may make with various agencies, to confirm your identity. This assists us to protect you and us from fraudulent transactions. If we decline your offer on security grounds we may contact you to seek an alternative payment method or to advise you to visit one of our stores.
An order will not be processed until it has been paid in full. Orders are processed from the date and time of payment received, not the date and time it was placed. Our processing cut-off time is 1pm GMT, and all orders paid for after this time will be processed the next working day.
Our quoted turnaround time is 3 to 5 working days. A working day starts at 9am and ends at 5pm, Monday to Friday. UK Bank Holidays are not included as a working day. This turnaround time is not to be taken as a guarantee of production times and should be taken as an estimate. No compensation will be offered for any orders that fall outside of this prouduction estimate.
All prices exclude delivery and we ship worldwide.
Our deliveries in the UK mainland are contracted to outside carriers who deliver Mondays to Fridays (excluding public holidays) between the hours of 8:30 AM and 5:30 PM.
A special, or next-day delivery service does not guarantee that you will receive your item the day after placing the order, however does gurantee that you will receieve the item the following working day after it has been dispatched.
Some deliveries must be signed for and you should keep your receipt. If goods are showing obvious signs of damage in transit upon receipt, please refuse to accept the delivery.
No compensation will be offered for any orders that take longer than the quoted times to be delivered. These quotes are based on estimates from our couriers and as such they should not be taken as a guarantee of delivery.
Due to the bespoke nature of most of the products we sell, all cancellations must be requested within 12 hours of your order being placed. After this time, your order will have entered production. If your order has already entered production within 12 hours of your order being placed then acceptance of cancellation requests will be made at our discretion.
For any products that are not printed to order, we offer a 14 day cancellations policy. You must notify us before, or within 14 days after delivery that you would like to cancel your order. Your product must be complete, unused and in ‘as new’ condition (e. g., if you have opened the box to examine the product you must have done so without damaging or marking the product in any way). It should be returned with the original box, packing and accessories.
If your product, print, embroidery or any other embellishments are defective in any way, please refer to our Faulty Goods policy.
Vaewolf.com’s cancellations policy does not affect your Statutory Rights.
All goods are examined in detail by ourselves prior to despatch to ensure that they leave our warehouse in perfect condition. However, transit damage unfortunately can occur. If your purchase is showing obvious signs of transit damage upon delivery, please refuse to accept delivery and notify us immediately. If damage is only evident upon opening of packaging, then you must inform us within 48 hours of receipt. In either case, we will then arrange re-delivery of replacement goods as soon as possible.
If your goods develop a fault within 28 days of delivery (including goods delivered with a print or manufacturing fault), the goods may be returned for either refund in full, or replacement. Replacement only is offered after 28 days and before 12 months.
In all queries relating to faulty goods we require customers provide photographic evidence so we can investigate the issue. Once a photo has been received we will investigate and decide whether to accept or reject your claim of a fault. Please note that we judge faults based on a tolerance of up to 2cm for print positioning and garment manufacture. These promises do not apply to faults caused by accident, neglect or misuse.
Due to variations during the manufacturing process, or differences in size between garment size variants, we cannot guarantee that the print file uploaded to a product can be printed to the size requested. Typical examples of this are smaller variants of women’s t-shirts, where the product is not long enough to accept a 32 x 50cm print. In an effort to standardise all print boundaries these variants use the same 32 x 50cm print boundary as larger variants of the same product, but a print at that size may not be achievable. In this situation we will reduce the print file size by up to 15% to achieve a print that fits on the garment. This may result in the physical product not matching the mockup, but we will not consider this product as faulty and no refund/replacement will be offered unless a genuine fault with the print or garment is present.
Sales on this web site are governed by English law and you agree to submit any dispute to the non-exclusive jurisdiction of the English courts. All orders are subject to these terms and conditions and no amendments will be accepted by us. These terms and conditions do not affect your legal rights.
These terms and conditions cover vaewolf.com. Any other web sites to which you link from this site may be governed by their own terms and conditions. We accept no responsibility or liability for the content of web sites which are not under our control.
We are required by law to tell you that sales can be concluded in English only and that we do not file copies of customer contracts.
We do not guarantee that this web site will be compatible with all customers computers.
You agree not to adapt, alter or create any derivative work from any material on this site, or to restrict or inhibit the use or enjoyment of this site by anyone else. It is not permitted to create any link to or from this website without our prior written consent.